Embroidered Shield Patch 5"

Purchase

Thank you for shopping at vandalkimonos.com! In the event that your product is the wrong size, color, etc. and needs to be replaced, you will have 30 days from the day that it was received to send it back for either a replacement or store credit. The product must be returned the way it was received (unworn, unwashed, clean and with all tags attached). We are unable to accept used items.

Any item returned that does not meet the above criteria, will not be eligible (i.e. dirty, smell of cigarette smoke or detergent, covered in animal dander or deodorant marks, have visible signs of wear, etc).

In the event your product is defective or is the wrong item, please send it back. The shipping fee will be refunded and the order will be corrected. Buyer will be responsible for all shipping charges incurred for items returned and sent out that are not an error on behalf of vandalkimonos.com (i.e. if you ordered the wrong size and would like to try a different size you will be responsible for shipping both ways). There will be a 10% restocking fee for all items returned.

Please call (808) 895-0179 or email This email address is being protected from spambots. You need JavaScript enabled to view it. before sending the product back. This ensures your order will be given priority and corrected in a timely manner.

The returned product will go through an evaluation by our Returns Department, who will contact you to discuss the next step.

Factors that invalidate the warranty coverage of vandalkimonos.com

• -lack of manufacturing defect
• -Improper use of the product
• -Washing and inadequate maintenance
• -Natural wear and tear due to prolonged use of the product
• -Customization with patches, severely altering the product

STORE HOURS

Customer service is available 7 days a week from 8 AM - 4 PM Hawaii Standard Time.

SHIPPING

vandalkimonos.com uses USPS Priority Flat-Rate "4-5 day delivery time" for all US orders. USPS and DHL are available for international orders. Buyer is resposnsible for customs fees in their respective country.

PROCESSING TIME

All orders will be sent out within one business day. Orders placed on Friday after 12 noon PST, will be sent out the following Monday. Flat-Rate shipping takes 4-5 business days. Once the order is processed, you will receive an email confirmation with your total, tracking number and or comfirmation number. Please make sure to check all shipping and billing information is correct. There could be a delay in your order if we are unable to verify your shipping/billing information.

CANCELLATIONS

In the event that we try to reach you regarding your order, you have 72 hours to get back to us. If we do not get a response within these 72 hours, whether it's through phone or email, your order will be cancelled. We will be happy to replace your order if this happens.